Effective Date: July 25, 2025
1. 🇺🇳 Scope & Applicability
We ship cashew products internationally to eligible countries. Please verify whether your destination country allows import of packaged nuts and understand any local restrictions on food imports. (DHL)
2. Order Processing & Transit & Delivery Times
- International orders are typically processed within 1–2 business days and shipped via air cargo with express or expedited services.
- Shipping times vary by destination but generally range from 3 to 10 business days, excluding customs clearance time. Avoid shipping near weekends or holidays to minimize delays during transit. (dolphinbrokeragefl.com)
3. Packaging & Temperature Control
- We use airtight, food-grade packaging, such as vacuum-sealed bags and desiccants, to preserve freshness. (DHL)
- For longer shipments, insulated packaging with ice packs or gel packs may be included to manage temperature; dry ice may be used if regulations permit. (global.ocs.co.jp)
- All packaging is compliant with international handling standards for perishable goods. (global.ocs.co.jp)
4. Customs, Duties & Taxes
- Customs duties, import taxes, and other fees may apply based on the destination country. These charges are the responsibility of the customer, unless otherwise agreed. (Reddit)
- We declare accurate item values, quantity, HS codes, and Incoterms on shipment documentation to support customs clearance. (FedEx)
5. Service Options & Tracking
- All international shipments include tracking numbers, and insurance options are available upon request or as add-ons. (WooCommerce)
- We may offer DDU (Delivered Duty Unpaid) or DDP (Delivered Duty Paid) options depending on carrier support—clarified at checkout. (Reddit)
6. Prohibited & Restricted Destinations
- Certain countries may prohibit or restrict import of perishable food items like nuts. Customers are responsible for verifying eligibility before ordering. (Reddit, DHL)
7. Order Cancellation & Returns (International)
- Due to the perishable nature of roasted or packaged nuts, orders cannot usually be returned once shipped.
- If your package arrives damaged, incorrect, or spoiled upon delivery, contact us within 24 hours with photos. We will review and, if approved, issue a refund or replacement. Return shipping costs may apply unless the fault lies with us. (global.ocs.co.jp, dolphinbrokeragefl.com)
8. Customer Responsibilities
- Provide correct recipient name, full address, phone number, and any local import IDs if required (e.g. EORI for EU). (FedEx)
- Be aware of your country’s import processes, delivery delays, duties, and taxes. (FedEx)
9. Carrier Selection & Logistics
- We partner with reliable international carriers such as DHL, FedEx, or UPS that offer refrigerated or temperature‑controlled air freight when needed. (DHL)
10. Communication & Support
- Customers receive an email with their order number,, and expected delivery date.
- Our customer support is available for customs completion help, lost shipment tracking, or any inquiries regarding international delivery.
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